Return & Exchange Policy
Holiday Return Policy
We are waiving the 30 day return policy for the holidays! Any online purchase made between November 15 and December 25 may be returned or exchanged until January 31.
Sands Point Shop wants you to be completely satisfied with your purchases. If within 30 days of receipt of your order, you are not positively satisfied, you may exchange it or return it for a full refund. The full cost of the return item will be refunded, EXCLUDING any shipping, handling, and/or gift wrapping costs. Refunds are made in the original form of payment. Please note that purchases made in our Clearance Center and personalized items are non-returnable.
Sands Point Shop will gladly accept the return of new and unused merchandise with any original packaging in tact (i.e. tags, watch & jewelry boxes, etc). Be sure to enclose your completed Easy Return Form with your merchandise and insure the package for the full purchase price. The form may be found in all packages shipped by Sands Point Shop, or you can feel free to download and print your own copy. You may send the package via your shipping method of choice to:Sands Point Shop
15 Main Street
Port Washington, NY 11050
You may also make a return to our boutique in New York.
If you would like Sands Point Shop to supply you with a UPS return label, kindly contact us at email@example.com, or at 888-321-9477. Otherwise, feel free to use the carrier of your choice and be sure to insure your package for the full value of the item(s).
Save time and use the UPS return label we provide upon request to return your package via UPS. Simply attach the UPS return label to your return package and bring it to any UPS drop-off location. You won't pay for return shipping up front; instead, a discounted shipping charge of $9.95 will be deducted from your return upon processing. Additional fees may apply for oversized packages, and packages being shipped from Alaska and Hawaii.
Returns and exchanges are processed within 5 business days of receipt of the merchandise. If an exchange is made and there is a difference in price between the original and new item, the credit card that we have on file will either be credited or debited accordingly. Please allow up to 10 business days for your credit to be posted.