Sands Point Shop wants you to be completely satisfied with your purchases. If within 30 days of receipt of your order, you are not positively satisfied, you may exchange it or return it for a full refund. The full cost of the return item will be refunded, EXCLUDING any shipping or gift wrapping costs. Refunds are made in the original form of payment. Please note that purchases made in our Clearance Center or Sale page and personalized items are non-returnable or exchangeable.
Jewelry and Special Orders:
Returned within 7 days — full refund or exchange
Returned 8-30 days — store credit only
Sands Point Shop will gladly accept the return of new and unused merchandise with any original packaging intact (i.e. tags, watch & jewelry boxes, etc). Be sure to enclose your completed Easy Return Form with your merchandise and insure the package for the full purchase price. The form may be found in all packages shipped by Sands Point Shop, or you can feel free to download and print your own copy. You may send the package via your shipping method of choice to:
Sands Point Shop
15 Main Street
Port Washington, NY 11050
You may also make a return to our boutique in New York.
If you would like Sands Point Shop to supply you with a UPS return label, kindly contact us at firstname.lastname@example.org, or at 888-321-9477. Otherwise, feel free to use the carrier of your choice and be sure to insure your package for the full value of the item(s).
Save time and use the UPS return label we provide upon request to return your package via UPS. Simply attach the UPS return label to your return package and bring it to any UPS drop-off location. You won't pay for return shipping up front; instead, a discounted shipping charge of $9.95 will be deducted from your return upon processing. Additional fees may apply for oversized packages, and packages shipped from Alaska and Hawaii. The label will be sent via email.
Returns and exchanges are processed within 5 - 7 business days of receipt of the merchandise. If an exchange is made and a credit is due, we will use the credit card on file. Please allow up to 10 business days for your credit to be posted.
In the event that the exchange is more costly, we will telephone you for credit info as we have no ability to add costs to your order.