Sands Point Shop wants you to be completely satisfied with your online purchase. If within 30 days of receipt of your order, you are not completely satisfied, you may exchange it or return it for full refund.
The full cost of the return item will be refunded, EXCLUDING any shipping costs. Refunds are made in the original form of payment. We accept returns based on the following time frames from receipt of your order:
Price Return Time Frame Regular Price 30 Days Sale Merchandise Final Sale Personalized Items Final Sale Jewelry Final Sale This policy applies to online purchases only. Shipping instructions: We will gladly accept the return of new and unused merchandise with any original packaging intact. Be sure to enclose your completed Return & Exchange Form with your merchandise and insure the package for the full purchase price. You may send the package via your shipping method of choice to:
Sands Point Shop Returns
15 Main Street
Port Washington, NY 11050 Your return shipping charges must be prepaid, as we cannot accept C.O.D. deliveries. Returns and exchanges shipped to us will be processed within 2-3 business days of receipt of the merchandise. If an exchange is made and there is a difference in price between the original and new item, we will contact you for your credit card information. Please allow up to 5 business days for your credit to be posted. If you have any questions, please feel free to email or call us at 888.624.6867.
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